Privacy Policy

Last Updated: May 14, 2026

1. Introduction

ThreeGem Co., Ltd. ("we", "us", or "our") operates the website www.dbrecover.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

When you purchase an Oracle license, report a bug, request a refund, or contact us, we may collect:

• Email address (for Oracle license delivery and support)
• Database name (DB_NAME) for Oracle license generation
• Recovery feedback and bug report information for support, bug report, or refund requests, such as database type and version, operating system, Java/JRE version, machine resources, DBRECOVER version, recovery mode or workflow, affected table or schema names, export format, failure point, recovery scenario, reproduction steps, error messages, log excerpts, screenshots, diagnostic attachments, test result, expected result, and actual result
• Payment information (processed securely by Stripe)

Please do not send full database files or confidential production data unless we explicitly request them through a secure support channel.

2.2 Information Collected Automatically

Our website may automatically collect limited technical event data through Google Ads conversion measurement, such as ad click attribution signals, page visits, and purchase conversion events. The Google tag is configured with ad personalization signals disabled.

Our website does NOT use:

• Google Analytics
• Social media tracking pixels
• User behavior tracking tools
• Remarketing or audience-building pixels

3. Third-Party Services

3.1 Stripe Payment Processing

DBRECOVER for Oracle licenses are sold by ThreeGem Co., Ltd. We use Stripe to process Oracle payments. DBRECOVER for MySQL is free and does not require Stripe checkout. When you make an Oracle purchase, Stripe may set essential cookies for:

• Fraud prevention and security
• Payment session management
• Compliance with financial regulations

These are "strictly necessary" cookies required for the payment to function. Stripe's privacy policy can be found at: stripe.com/privacy

3.2 Google Ads Conversion Measurement

We use Google Ads conversion measurement to evaluate whether paid ads result in Oracle license purchases. The Google tag is installed across our website, and the purchase conversion event fires on the payment success page. For purchase conversions, we may send the conversion ID and label, conversion value, currency, and a transaction identifier when available.

We do not use Google Analytics. The Google tag is configured with ad personalization signals disabled. Google's privacy policy can be found at: policies.google.com/privacy

3.3 Google Fonts

We use Google Fonts to display typography. Google Fonts does not set cookies but may collect limited technical data (such as IP address). See Google Fonts Privacy for details.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your Oracle license purchase
• Deliver your Oracle license key via email
• Provide technical support when requested
• Process eligible refund requests
• Review bug reports and diagnostic attachments to improve DBRECOVER
• Review recovery feedback to improve DBRECOVER
• Measure paid advertising conversion performance
• Respond to your inquiries

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Retention

We retain your Oracle purchase information, license details, and support, bug report, or refund request information for as long as necessary to:

• Provide ongoing support for your Oracle license
• Process refund requests and improve the software
• Comply with legal obligations
• Resolve disputes if any arise

6. Data Security

We implement appropriate security measures to protect your personal information:

• All payment processing is handled securely by Stripe (PCI DSS compliant)
• We do not store credit card information on our servers
• Communication is encrypted via HTTPS

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Opt out of promotional communications

To exercise these rights, contact us at [email protected]

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Website: www.dbrecover.com